Shipping policy
Order Processing All orders are processed and sent for delivery upon receipt of your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates (UAE) We ship anywhere in the United Arab Emirates. Shipping charges for your order will be calculated and displayed at checkout.
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Free Delivery: Available on all UAE orders over 370 AED (approx. 100 USD).
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Dubai: 1-2 business days.
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Rest of the UAE: 2-4 business days.
International Shipping We deliver globally. Shipping charges and estimated delivery times for your specific region will be calculated and displayed dynamically at checkout.
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Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied; they are your responsibility as the customer.
Please note: Delivery times are estimates. Shipping and processing may take longer than usual depending on current fulfillment center load or unexpected carrier delays.
How do I check the status of my order? When your order has shipped, you will receive an email notification from us including a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available. If you haven't received your order within the estimated timeframe indicated on your shipping confirmation email, please at adm@agenticdental.com with your name and order number.
Damages Please inspect your order upon reception. If your item arrives defective or damaged, please contact us within 48 hours of delivery at adm@agenticdental.com with your order number and photos of the item's condition. Please save all packaging materials and damaged goods, as they are often required to file a formal claim with the shipping carrier. We will work with you to evaluate the issue and make it right as soon as possible.